All clients receive an 0800 FREEPHONE emergency number giving access to an emergency call centre, fully manned 24 hours 365 days a year. A trained operator takes the calls, vets them and passes them to our standby tradesmen for action. Response is within 2 hours and often much sooner.

  • A duty manager is on constant standby to make informed decisions or to co-ordinate other works if required

  • Emergency vechicles are trade specific and carry 'front end' spares

  • Call-out tradesmen take ownership of any situation and keep the customer informed.

  • 100% performance audit under this category

  • We work to your call-out criteria

  • All trades on standby

  • We will talk the customer through a problem over the phone if that's all that's necessary to correct the situation

 

 
 

 

 
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